Our Contact Details

E: admin@blackflagbotanicals.com
P: (623) 628-1366

We operate seven days a week from 9:00AM to 8:00PM MST.

Return Policy / Satisfaction Guarantee

If there is any problem or you are not satisfied with your order, we will provide a return– no questions asked. We will answer all order inquiries within 8 hours or less and operate 7 days a week. Please do NOT issue a chargeback without consulting our team. If you would like to return an item, use the contact details above as we’ll need your order information to initiate the process.

Shipping Policy

Orders placed Monday through Friday before 3:00PM MST typically ship the same day. Orders placed on Saturday and Sunday will ship out the following Monday. Orders made during holidays will be processed next business day. Unpredictable circumstances may prevent us from shipping your package on the same day, however, we strive to ship 100% of our orders on time, regardless of size or complexity. All shipping is done via USPS Priority Mail. Tracking information will be sent via email the moment your order is sent.

NOTE: We do not ship to the following locations: States of Alabama, Arkansas, Indiana, Tennessee, Vermont, and Wisconsin; city of San Diego, CA; county of Sarasota County, FL.

We do not provide legality information for any of our products. Please refer to your local county, city, and state laws to get up-to-date information.

Reviewer Policy

Please note: we greatly appreciate any reviews of our product and service, on Reddit, Facebook, or otherwise. We do not, however, incentivize our customers to do so with product or monetary devices such as discounts or coupons. If you choose to review us, please do so on your own accord and without any expectation of reward. We recognize the damage that vendor shilling exerts on the kratom community and take a strict anti-shilling stance.

Terms of Service

Black Flag Botanicals and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

USE OF BLACK FLAG BOTANICALS PRODUCTS & USER REPRESENTATIONS 

You represent and acknowledge as follows: you are eighteen (18) years of age or older, or of the age of majority where you reside; you intend to use, and shall use, any products purchased through Black Flag Botanicals for your own personal use, however, if you request the shipment of any products to a third party, you represent that the receiving party is also eighteen (18) years of age or older, or of the age of majority where that receiving party resides, and intends to use any products for his or her personal use.  Products are not for internal use or human consumption. The FDA strictly prohibits the use of this herb in food products of any nature.

PRIVACY

Please review our Privacy Notice below, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Black Flag Botanicals or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Black Flag Botanicals. The collective work includes works that are licensed to Black Flag Botanicals. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Black Flag Botanicals products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Black Flag Botanicals or to purchase Black Flag Botanicals products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Black Flag Botanicals. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY BLACK FLAG BOTANICALS ON AN “AS IS” AND “AS AVAILABLE” BASIS. BLACK FLAG BOTANICALS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BLACK FLAG BOTANICALS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Black Flag Botanicals shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Black Flag Botanicals has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

APPLICABLE LAW 

By visiting Black Flag Botanicals you agree that the laws of the state of Arizona and the United States of America, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Black Flag Botanicals or its associates.

DISPUTES

Any dispute relating in any way to your visit to Black Flag Botanicals or to products you purchase through Black Flag Botanicals shall be submitted to confidential arbitration in Arizona, except that, to the extent you have in any manner violated or threatened to violate Black Flag Botanicals intellectual property rights ,Black Flag Botanicals may seek injunctive or other appropriate relief in any state or federal court in the state of Arizona, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

INDEMNITY

Buyer shall indemnify, defend, and hold harmless Black Flag Botanicals and its employees, agents, successors, officers, and assigns, from any suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that Black Flag Botanicals may sustain or incur arising from (a) Buyer’s use of the products (including without limitation to storage, handling, and transportation of products), (b) use of the products by a third party with Buyer’s authorization, (c) use of the products by a third party without Buyer’s authorization, where such unauthorized use is due to Buyer’s negligent act or omission, or willful misconduct, (d) Buyer’s failure to comply with any applicable laws and regulations (including without limitation those regarding the export of products or technology abroad, the Toxic Substance Control Act, and the Emergency Planning and Community Right-to-Know Act of 1986, or to obtain any licenses or approvals from the appropriate government agencies necessary to purchase and use the products), or (e) the Buyer’s breach of any of its obligations set forth in these Terms or in the Agreement. Black Flag Botanicals will provide Buyer with: (i) prompt written notice of such claim of which Black Flag Botanicals is aware; (ii) control over the defense and settlement of such claim; and (iii) proper and full information and assistance at Buyer’s expense to settle and/or defend any such claim. Notwithstanding the foregoing, Buyer shall not settle any such claim, suit or proceeding without the written consent of Black Flag Botanicals, which shall not be unreasonably withheld.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.